Using the search function
You can search fields such as User, Organization, Configuration Item, Service or Location. Unpopulated search fields have a alongside them. After a search field is populated, changes to . Select to clear the value.
You can search for a value/entity in the following ways:
If you want to see all entries | Ensure your cursor is inside the field, then press Enter, or type % A drop-down list appears, displaying all matching entities. If only one matching value is found, it automatically populates the field. |
If you know part of the name of the entity | As you type the first few letters of the entity name, a drop-down list appears, displaying all matching entities. |
If you know a related field value | Search the field and select the item from the search results. The related field results change according to your selection. For example, if you select a User, you can set up related fields to automatically populate their organization and location.
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